Published at Friday, May 24th, 2019 - 04:05:12 AM. Hardwood Flooring. By Hilaire Marc.
The next engineered collection by Impressions Hardwood is the Traditions Series. This collection brings engineered hardwood flooring to the market with a hand-scraped surface. The Traditions series is a 6” wide by 1/2” thick engineered hardwood with a 2mm sawn face wear layer available in oak or plantation teak. This product is finished with a commercial grade Perma-Finish water based finish to pull the look of the hardwood through the finish to the homeowners view. This artisan hand-scraped finish is done perfectly with no rough ridges, just nice smooth rolling scrapings. The Traditions series Oaks are colored in Rocky mountain or Yellowstone which are two of the most beautiful dark brown colors in the flooring market today, and the Plantation Teak is natural in color. The Teak is a lacey Act Compliant Vintage grade that is hand-picked for a quality floor for the new owner. The Oak is a Vintage Red Oak that is custom crafted for an Old World look and is hand-picked to give this floor the look you want in a nice rustic atmosphere. This product just like the rest of the Impression line sports a 50 year finish warranty & a lifetime Structural warranty. The construction of this product is a hardwood base panel to go along with the thick 2mm wear-layer that can be sanded & refinished 1 time.
If there are any problems, who do I call? Most flooring stores will be buying the flooring they are selling to you from a distributor who purchases the flooring from the manufacturer. Sometime, especially with products coming from overseas there is more than one distributor involved. In many cases if you have an issue with your flooring and complain to the retailer they will call the distributor and let them know there is a complaint, the distributor will tell the manufacturer there has been a complaint. In most cases the manufacturer will deny the complaint and if you are lucky they will even send a representative to deny your claim in person. Most retailers would correct a manufacturing problem to make their customers happy because they are the ones dealing with the customers face to face but in reality they do not have the final say unless they want to replace the flooring out of their own pocket. The manufacturer is so far removed from the actual client that they know it is better for their bottom line to deny the claims and assume they will never have to deal with the issue because they are so protected by their warranties. Picture a person at a desk with a pile of hardwood flooring claims on their desk with a big stamp that says ”denied”.
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