Published at Tuesday, May 21st, 2019 - 20:06:15 PM. Hardwood Flooring. By Lucrece Le Bris.
Finishing – Most hardwood floors are sold with some form of factory finish. These consist of protective coats of polyurethane, aluminum oxide, or a combination of both, that are applied to protect the wood from wear and tear. The latest available factory finishes have been formulated to make hardwood flooring more scratch-resistant. In case you purchased unfinished flooring, it will still need to undergo finishing once the floors are installed. However, the quality of the finishing will not be as good as if it were finished in a factory.
If there are any problems, who do I call? Most flooring stores will be buying the flooring they are selling to you from a distributor who purchases the flooring from the manufacturer. Sometime, especially with products coming from overseas there is more than one distributor involved. In many cases if you have an issue with your flooring and complain to the retailer they will call the distributor and let them know there is a complaint, the distributor will tell the manufacturer there has been a complaint. In most cases the manufacturer will deny the complaint and if you are lucky they will even send a representative to deny your claim in person. Most retailers would correct a manufacturing problem to make their customers happy because they are the ones dealing with the customers face to face but in reality they do not have the final say unless they want to replace the flooring out of their own pocket. The manufacturer is so far removed from the actual client that they know it is better for their bottom line to deny the claims and assume they will never have to deal with the issue because they are so protected by their warranties. Picture a person at a desk with a pile of hardwood flooring claims on their desk with a big stamp that says ”denied”.
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