By Odila Bouche. Hardwood Flooring. Published at Wednesday, May 22nd, 2019 - 23:49:19 PM.
If there are any problems, who do I call? Most flooring stores will be buying the flooring they are selling to you from a distributor who purchases the flooring from the manufacturer. Sometime, especially with products coming from overseas there is more than one distributor involved. In many cases if you have an issue with your flooring and complain to the retailer they will call the distributor and let them know there is a complaint, the distributor will tell the manufacturer there has been a complaint. In most cases the manufacturer will deny the complaint and if you are lucky they will even send a representative to deny your claim in person. Most retailers would correct a manufacturing problem to make their customers happy because they are the ones dealing with the customers face to face but in reality they do not have the final say unless they want to replace the flooring out of their own pocket. The manufacturer is so far removed from the actual client that they know it is better for their bottom line to deny the claims and assume they will never have to deal with the issue because they are so protected by their warranties. Picture a person at a desk with a pile of hardwood flooring claims on their desk with a big stamp that says ”denied”.
What does the supplier recommend for acclimation? I know you must have heard someone say ”the flooring must sit in your home for two weeks prior to installation”. This is a very general statement and in most cases will do more harm than good for your hardwood floor. If you did this in a new home and it sat in the home while they were drywalling, painting, the wood would be so damp by the time you installed it that you would just be asking for trouble. The fact is a new home will have 1000 to 2000 gallons of water that will be oozing out of the home the first two years. If your flooring is sitting in the home before it is installed it will absorb all of that moisture. If you are having the flooring sit in your home you will want to make sure it is stored in normal living conditions to avoid it from drying out too much or picking up too much moisture. In some cases, a seasonal dwelling, you may want to have the hardwood flooring absorb the moisture before it is installed. If the home is always a high humidity environment then you want the wood to pick up moisture so it can be normal living conditions for that particular environment. You want to have a hygrometer to measure the humidity in your home before the installation and monitor your humidity after to ensure your home is in the proper humidity range to avoid issues with your flooring.
Because wood wicks water, as soon as you create a dry spot, the dry spot will start to pull in moisture from the wet wood around it. This greatly increases the rate of drying the floor over not moving the fans around. Many hardwood floors are installed on a ”bed” that creates an air gap under the wood slats. If this is the case for your floors, try to create a funnel with a piece of plastic or canvas and force air underneath the floors along any cracks you can find. Use duct tape to tape the funnel to the fan, and an office stapler to staple it over the crack you want to dry out. Take your time, failure to let the floors dry completely out will set up conditions for mold to grow.
If you want to install Bruce hardwood flooring in areas where there will be lots of traffic, the Dura Lustre Plus finish will allow you to do this without any worries. Bruce offers commercial finishes for its hardwood floors, but it doesn't recommend using mats in doorways or in front of the kitchen sink. Bruce does not recommend that you wax Bruce wood floorings. To keep the natural shine of Bruce hardwood flooring all you have to do is wash it up with a water based cleaner for hardwood floors and give it an occasional buffing.
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