Published at Thursday, May 23rd, 2019 - 06:06:34 AM. Hardwood Flooring. By Chantay Bonnin.
If there are any problems, who do I call? Most flooring stores will be buying the flooring they are selling to you from a distributor who purchases the flooring from the manufacturer. Sometime, especially with products coming from overseas there is more than one distributor involved. In many cases if you have an issue with your flooring and complain to the retailer they will call the distributor and let them know there is a complaint, the distributor will tell the manufacturer there has been a complaint. In most cases the manufacturer will deny the complaint and if you are lucky they will even send a representative to deny your claim in person. Most retailers would correct a manufacturing problem to make their customers happy because they are the ones dealing with the customers face to face but in reality they do not have the final say unless they want to replace the flooring out of their own pocket. The manufacturer is so far removed from the actual client that they know it is better for their bottom line to deny the claims and assume they will never have to deal with the issue because they are so protected by their warranties. Picture a person at a desk with a pile of hardwood flooring claims on their desk with a big stamp that says ”denied”.
Hardness Rating – All wood is subject to the Janka Hardness Rating scale to detect its strength. This hardness test measures the force required to embed a.444 inch steel ball to half its diameter into the wood. The Janka Rating is the industry standard for assessing the ability of various wood species to endure pressure and determine the energy needed to nail and/or saw the wood. Tests performed by the U.S. Forestry Lab indicate that most exotic woods are frequently more durable than other types of hardwoods. Brazilian Teak, for example, has a rating of 3,540, which makes it perfect to handle the abuse of large families with indoor pets. African Mahogany has a rating of 830, and is more likely to be damaged by heavy traffic and scuffed by your pet's nails.
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