By Lavern Martineau. Hardwood Flooring. Published at Friday, May 17th, 2019 - 23:05:29 PM.
What is the structural and surface warranty? This is a very important part of choosing a hardwood floor. Anyone can put a 25, 30, or 40 year warranty on the finish of their product but the real question is; will they stand behind their warranty. Many large hardwood flooring manufacturers have warranties that are up to ten pages. When you read through the entire warranty and all of the exclusions it really gives the client the impression that there is actually no warranty at all. The problem is most consumers don't take the time to read the warranty and are shocked when they find out the issue they are having with the flooring is one of the ”exclusions”. Most warranties will say that there is an industry standard of 5% margin for error which means that when your entire floor is complete the manufacturer is allowed to have 5% of the boards defective. That means a finished floor of 1000 square feet would be allowed roughly 100 boards with any kind of defect.
If there are any problems, who do I call? Most flooring stores will be buying the flooring they are selling to you from a distributor who purchases the flooring from the manufacturer. Sometime, especially with products coming from overseas there is more than one distributor involved. In many cases if you have an issue with your flooring and complain to the retailer they will call the distributor and let them know there is a complaint, the distributor will tell the manufacturer there has been a complaint. In most cases the manufacturer will deny the complaint and if you are lucky they will even send a representative to deny your claim in person. Most retailers would correct a manufacturing problem to make their customers happy because they are the ones dealing with the customers face to face but in reality they do not have the final say unless they want to replace the flooring out of their own pocket. The manufacturer is so far removed from the actual client that they know it is better for their bottom line to deny the claims and assume they will never have to deal with the issue because they are so protected by their warranties. Picture a person at a desk with a pile of hardwood flooring claims on their desk with a big stamp that says ”denied”.
The next product in the Impressions hardwood flooring line is a top selling 1/2” thick engineered hardwood called the Salem Series. The Salem series features a Perma-Finish Commercial Grade Water Based finish and is stocked with only Prime Select Grade oak products. The Salem Series has Red Oak & Brazilian Cherry as species available to the name and can be installed below, above & on grade. The Salem Series is an engineered hardwood floor with a hardwood base panel & 2mm thick sawn face wear layer for Oaks & 1.4mm for the Brazilian cherry. The Perma-Finish, being that it is a water base, allows the true coloring of the grain to show through and shine and is added protection against scratching. This product features boards of 1'-4' and an average board length of 31” making it a longer plank than most engineered wood flooring on today's market. The edges on this product are a 4-sided micro bevel and prevent chipping at the edges while defining the edge of each board. This environmentally friendly hardwood leaves a smaller carbon footprint on the planet due to less waste & less use of domestic trees in the creation of this floor. This is a very thick engineered hardwood and may be sanded and recoated many times over the life of this floor and will last many years. This product is only available in 3” widths for both the Oaks & Brazilian cherry floor. This product can be easily installed either by Glue, Nail or Staple down. The Brazilian Cherry is Lacey Act Compliant being harvested from forests that are used solely for hardwood flooring purposes.
To date, there are two basic types of hardwood flooring, solid wood and engineered wood. With many variations of engineered wood floors available, choosing the correct wood floor can be at best, confusing and frustrating. Whereas the terminology associated with ”hardwood”, often results in purchasing a floor that does not fit allotted budget guidelines or installation limitations to which the floor is intended, not all hardwood floors are in-fact; ”natural hardwood”. Purchasing and installation of a wood floor not designed for a specific purpose will often lead to replacement and loss of expenditures of funds previously applied.
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